Return & Refund Policy

VOLTTORQUE TOOLS LLC wants customers to receive their hardware tools and equipment in satisfactory condition. This policy explains when returns and refunds may be available for purchases made through volttorquetools.com.

1. Return Period

Eligible products may generally be returned within 30 calendar days of delivery.

Customers must contact info@volttorquetools.com before sending a product back.

Unauthorized returns may not be accepted.

2. Product Condition

Returned products must be unused, clean, and in their original condition, with original packaging, accessories, and components when applicable.

Products that have been used, modified, damaged through improper handling, or otherwise affected in a manner that impacts their resale condition may not qualify for a return.

3. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, please contact us promptly after delivery.

For approved quality-related returns or replacements, VOLTTORQUE TOOLS LLC will be responsible for the applicable return shipping costs.

Customers may be asked to provide photographs or other information necessary to verify the condition of the product.

4. Non-Quality Returns

For returns that are not related to product quality, such as changes of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping costs.

The original shipping fee, if any, may not be refundable for non-quality returns.

5. Refund Processing

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.

Refunds are generally processed within 3–5 business days after the returned product has been received and approved.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, card issuer, or payment provider.

6. Non-Returnable Situations

A return may be denied when:

• The return request is submitted outside the applicable return period.
• The product has been used or altered.
• The product is damaged due to improper handling after delivery.
• The product has been damaged because of inadequate return packaging.
• Parts, accessories, or components are missing.
• The product has been materially affected in a way that prevents normal resale.
• The customer sends a return without receiving return instructions when such instructions are required.

7. Contact

For return and refund questions, please contact:

VOLTTORQUE TOOLS LLC
5921 OTIS AVE
HUNTINGTON PK, CA 90255
United States

Phone: +1 8578678046
Email: info@volttorquetools.com